92pak7 Privacy Policy

This Privacy Policy ("Policy") describes how 92pak7 ("the Platform", "we", "us", "our") collects, processes, stores, and protects the personal information of individuals ("User", "you", "your") who register or interact with the 92pak7 platform at 92pak7.org, including its mobile applications and associated digital services.

92pak7 operates as an internationally licensed online casino and sports betting platform serving players across Pakistan — including Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and other cities — and is subject to the data protection obligations set out in its licensing framework.

We encourage every 92pak7 user to read this Policy carefully. Understanding how your data is handled helps you make informed decisions about your use of the platform. If you have any questions that this Policy does not address, please contact us at the details provided in Section 13.

92pak7 collects personal data through multiple channels during the course of your registration and use of the platform. The categories of data we collect are set out below.

92pak7 uses the personal data we collect for the following specific purposes. We only process your data where we have a valid legal basis for doing so, as described in Section 4.

• Account Registration & Management: To create and maintain your 92pak7 account, verify your identity and age (21+), and ensure your account details remain accurate and up to date.
• Platform Operations: To provide access to all 92pak7 products and services including casino games, live tables, slot games, cricket betting, and PSL markets — and to record and settle all wagers accurately.
• Payment Processing: To facilitate PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Bank Alfalah, and to maintain accurate financial records of all transactions.
• Legal & Regulatory Compliance: To meet our obligations under anti-money laundering (AML) regulations, Know Your Customer (KYC) frameworks, and the conditions of our international gaming licence — including mandatory record-keeping and reporting obligations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, bonus abuse, money laundering, and unauthorised account access. Technical and usage data is continuously analysed for anomalous patterns.
• Customer Support: To respond to your queries, resolve disputes, and manage complaints through our 24/7 support channels.
• Responsible Gaming: To monitor gambling behaviour for indicators of problem gambling, enforce self-exclusion requests, apply deposit limits, and provide appropriate interventions where necessary.
• Marketing & Promotions: To send you relevant bonus offers, platform updates, and promotional communications — but only where you have provided consent or where we have a legitimate interest. You may opt out of marketing communications at any time via your account settings.
• Platform Improvement: To analyse aggregated usage data for the purpose of improving the 92pak7 platform, fixing bugs, and enhancing the overall user experience for players across Pakistan.

92pak7 processes your personal data only where a valid legal basis exists. The primary legal bases we rely on are as follows:

• Contractual Necessity: Processing required to perform our contract with you — including account management, game operation, and payment processing — is carried out on the basis that it is necessary to fulfil the services you have requested.
• Legal Obligation: Certain processing activities — particularly identity verification, AML checks, and transaction record-keeping — are required by applicable law and our licensing conditions. We have no discretion to omit this processing.
• Legitimate Interests: Where processing is not strictly required by contract or law but serves a genuine and proportionate purpose — such as fraud detection, platform security monitoring, and aggregate analytics — we process data on the basis of our legitimate interests, provided those interests are not overridden by your rights.
• Consent: For optional processing activities such as marketing communications and non-essential cookies, we rely on your freely given, informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

92pak7 does not sell, rent, or trade your personal data to any third party for commercial purposes. Data is shared only in the limited circumstances described below, and always subject to appropriate contractual safeguards.

• Payment Processors: Financial data is shared with payment service providers — including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Bank Alfalah — strictly to the extent necessary to process your deposit and withdrawal transactions.
• Identity Verification Partners: KYC and AML verification may involve sharing identity document data with licensed third-party verification service providers who are contractually bound to process such data only for verification purposes.
• Game Software Providers: Certain game outcomes and session data may be shared with our licensed game software partners solely for the purpose of game operation, outcome auditing, and RNG certification.
• Legal & Regulatory Authorities: Where required by law, court order, or regulatory obligation, 92pak7 may disclose user data to relevant government bodies, financial intelligence units, or law enforcement agencies. We will notify affected users of such disclosure where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of platform assets, user data may be transferred to the successor entity, subject to equivalent privacy protections. Users will be notified of any such transfer in advance.

92pak7 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device that helps the platform remember your preferences and session state.

The types of cookies used by 92pak7 are as follows:

• Essential Cookies: Required for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled without impairing platform functionality.
• Functional Cookies: Store your preferences such as language settings, display preferences, and responsible gaming tool configurations so that they persist across sessions.
• Analytics Cookies: Collect aggregated, anonymised data about how users interact with the platform — pages visited, session duration, feature usage — to help us identify areas for improvement. No individually identifying data is processed through analytics cookies.
• Marketing Cookies: Used only where you have provided consent, to deliver relevant promotional content and to measure the effectiveness of marketing campaigns.

You may manage cookie preferences through your browser settings at any time. Please note that disabling essential cookies will affect your ability to use core platform features. A full cookie management option is also available within your 92pak7 account settings.

92pak7 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our security infrastructure includes:

• Encryption in Transit: All data transmitted between your device and the 92pak7 platform is protected using TLS (Transport Layer Security) encryption. This applies to login sessions, financial transactions, and all form submissions.
• Encryption at Rest: Sensitive personal and financial data stored in 92pak7 databases is encrypted at rest using industry-standard algorithms.
• Access Controls: Access to personal data within 92pak7 is strictly limited to authorised personnel on a need-to-know basis. All internal access is logged and audited.
• Two-Factor Authentication: 92pak7 supports two-factor authentication (2FA) for user accounts. We strongly recommend all users enable 2FA to protect their account credentials.
• Penetration Testing: The 92pak7 platform undergoes regular independent security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a data breach affecting your personal data, 92pak7 will notify affected users and relevant regulatory authorities within the timeframes required by our licensing obligations.

92pak7 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any mandatory retention periods imposed by law or our licensing obligations.

• Active Accounts: Personal data associated with an active 92pak7 account is retained for the duration of the account relationship and for a minimum period of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Transaction Records: Financial transaction records — including deposit and withdrawal history — are retained for a minimum of seven (7) years in accordance with applicable financial regulations.
• KYC Documents: Identity verification documents are retained for the period required by our licensing authority's AML obligations, typically five (5) years from the date of verification or account closure, whichever is later.
• Marketing Data: Where you have provided consent for marketing communications, your contact data is retained for marketing purposes until you withdraw consent or for a maximum of three (3) years of inactivity, whichever comes first.
• Support Communications: Customer support correspondence is retained for three (3) years following the closure of the relevant support case.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any identifiable individual.

As a 92pak7 user, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact us at the details provided in Section 13. We will respond to all valid requests within thirty (30) days.

• Right of Access: You have the right to request a copy of the personal data 92pak7 holds about you, along with information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update most account details directly through your account settings.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right is subject to our legal retention obligations — we cannot erase data that we are legally required to retain.
• Right to Restriction: You may request that we restrict the processing of your personal data in specific circumstances — for example, while the accuracy of data you have contested is being verified.
• Right to Data Portability: Where processing is based on your consent or a contract with you and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where 92pak7 relies on legitimate interests as the legal basis. You also have an absolute right to object to processing for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

The 92pak7 platform is strictly intended for users who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a user under the minimum age has registered an account or provided personal data, we will immediately suspend that account, delete the associated personal data, and take appropriate action in accordance with our Terms & Conditions.

If you are a parent or guardian and believe that a minor in your household has registered on 92pak7 without your knowledge, please contact us immediately at [email protected] so that we can investigate and take corrective action without delay. We take underage gambling with the utmost seriousness and have multiple age verification controls in place at the point of registration and during the KYC process.

92pak7's responsible gaming programme relies on the processing of certain usage and behavioural data to identify indicators of problem gambling and to enforce protective measures. Specifically:

• Session duration, wagering frequency, deposit patterns, and loss levels are monitored by our responsible gaming systems on an ongoing basis.
• Where indicators of problematic gambling behaviour are detected, 92pak7 may use this data to trigger automated alerts, restrict account activity, or prompt the user to engage with our responsible gaming tools.
• Self-exclusion data — including the scope and duration of exclusion — is retained for the full duration of the exclusion period and for five (5) years thereafter to prevent re-registration attempts.
• Deposit and wagering limit configurations are stored and enforced automatically. This data is not shared with third parties outside the strict scope described in Section 5.

This processing of behavioural data for responsible gaming purposes is carried out in the interest of user welfare and in compliance with our licensing obligations. It cannot be opted out of while an account is active, as it forms part of our duty of care to all 92pak7 members. For full details on the responsible gaming tools available to you, please visit our Responsible Gaming page.

92pak7 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or licensing requirements. When material changes are made, we will notify registered users via email and/or a prominent notice on the platform at least seven (7) days before the changes take effect — except where an immediate update is required for urgent legal, regulatory, or security reasons.

The "Last Updated" date displayed at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how 92pak7 protects your data. Your continued use of the platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.

The current version of this Privacy Policy is always available at 92pak7.org/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 92pak7, please contact our support team using the details below. All privacy-related queries are handled in English and we aim to respond within 48 hours.